Automate your call center call centers with autodialers

Posted on October 1, 2007
Filed Under Communication

A utodialers are the need of the hour. With more and more companies adopting it, autodialers have a way to go…

The Darwin’s theory stating – “survival of the fittest” still hold its true context in the present combative milieu. Here, each has something to offer and is constantly engaged in a never-ending quest for a buyer. Acknowledging the need of the hour technology has evolved with an intelligent answer – autodialer !

Autodialing works on a very user friendly platform. It can be integrated with your existing communication infrastructure i.e. computer network and telephone lines. Its inbuilt configuration enables database support. The autodialer dials numbers either at random or in sequence from that database. It has the capacity to handle up to thousands of calls.

More intelligent versions of autodialers automatically recognize live human voice; leave a pre recorded message on encountering an answering machine. In some cases it also procures information about the client and the right time to call them back besides routing live response to agents available.

Autodialers are not limited to commercial ventures. Many non profit organizations are also leveraging its enormous benefits. Autodialers help them to extend their reach far and wide and in turn fetching them support from people. Political parties as well can employ autodialers during the election campaigns. In conclusion autodialers are capable of extending all those messages that needs mass audience.

It can also transmit text messages over pagers etc. Autodialers can be used for both inbound outbound and blended autodialing. Under each environment it renders enormous advantages.

For inbound call campaigns it works as an automated attendant rendering 24×7 services with an option of playing a simple message or offering 10 menu choices:

· Answers the phone with menu choices

· Takes voice mail messages

· Transfer calls when required

· Answers the phone with opted combination of greeting, message, voice mail & call transfer

Our outstanding autodialer system may hold up to 10,000 voicemail boxes and handle 96 telephone lines simultaneously.

Outbound calling

Outbound auto dialing simplifies the complicated task of placing outbound calls along with other inimitable benefits, like:

· Deliver or obtain responses from members, employees, customers and prospects.

· Give notifications when required

· Marketing products & services

· Make announcements

· Give reminders